Are you working hard to grow your business but finding it tough to attract more customers or increase sales? Many small business owners face this challenge because they never fully confirm if there's a strong market need for what they offer.
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The truth is, successful businesses solve specific problems for a specific group of people—and they make sure their products or services meet those needs as they evolve over time.
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That’s where Cove comes in. We’ll help you define your customers’ needs and figure out the unique value you bring to their lives. This is called your "customer value proposition," and it’s the foundation of a thriving business. Cove also gives you the tools to test and confirm these needs, so you can feel confident that your products or services truly match what your customers want.
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Why does this matter? When your customers clearly understand the value you offer, they’re more likely to choose you over competitors—and they’re less focused on price. This means you can grow your business without always having to discount your prices.
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With Cove’s easy-to-use tools, you can refine your value proposition as you learn more about your customers and explore new opportunities. It’s all about building a business that stands out and keeps growing
Know what you need to know
Not completely sure your understanding of your customers’ needs is spot on? Be honest—it's better to check now than to assume!
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Cove is here to guide you every step of the way. From identifying what you need to learn, to figuring out who to ask and how to approach them, we’ve got you covered.
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Evaluate what you sell
Cove will generate a score for each of your products and services, showing how well they meet your customers' needs.
From there, you can add sticky notes with insights or ideas to help you decide your next steps with confidence.
Know what to ask
Ready to dive into customer research but not sure where to start? No problem!
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Cove’s AI assistant will generate a custom interview script tailored to your business, the people you're planning to talk to, and what you want to find out. You can easily edit and download it to get started—simple as that!
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Brainstorm new ideas
Use sticky notes to jot down new ideas for features or improvements to your products and services.
Build on what you’ve learned from your research to make them even more attractive to your customers
Ask - and understand
With Cove’s inbuilt audio recorder, you can capture every interview with ease. Each recording is automatically saved and transcribed into text, so you can revisit them anytime by listening or reading.
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Once you've reviewed an interview, simply give it a score based on how well it answered the key questions you needed to know. This helps you keep track of your insights and stay organised.
Prioritise what matters
Focus on products or services that customers truly need and that you can deliver effectively without a high cost.
This step helps you decide where to direct your marketing efforts and which items might be better to let go.